Resolution Center
We are committed to upholding the highest standards. If your experience did not meet this commitment, please let us know. Use this secure form to detail your concern. Your submission will be routed to the appropriate team for a thorough review and a formal response.
1. The complaint will be raised into the company’s internal system.
2. The customer is notified of the complaint's receipt by receiving an SMS with the complaint number
3. The Customer Care Unit will send the complaint directly to the relevant department via the system for investigation and appropriate action. The complaint should be closed within a period not exceeding 3 working days.
4. If the relevant department does not close the complaint within the designated closure period, the complaint will be automatically escalated to the next managerial level.
5. Once the complaint is resolved, the Customer Care Unit will close the complaint and notify the customer.